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Varning för BLUFF-SMS!

Just nu skickas det runt ett sms med Intrum som avsändare. I texten står det att mottagaren ska kontakta oss för att uppdatera sina uppgifter. DET KOMMER INTE FRÅN OSS. Ring inte numret. Vi skickar aldrig ut den typen av uppmaningar via SMS.

För att skydda dig mot bluffarna, logga in på Mina sidor, där kan du se om du har ett ärende hos oss och tryggt betala.

How we handle complaints

This section explains how we handle complaints and guidance on where you can turn for further assistance.

Do you want to complain about us or do you disagree with the claim?

  1. The difference between a complaint and an objection

    By “complaint”, we mean specific dissatisfaction with how we work — for example, if we have failed to provide proper service or not followed laws or regulations.

    However, if you believe the claim is incorrect, that the agreement is invalid, or that extra charges should not apply because you have already paid — that is considered an objection, not a complaint.
    Please contact us by logging in to Mina Sidor (My pages) or by calling us.

  2. Our complaint policy

    We at Intrum have a complaint policy that all employees follow, and we also have a designated complaint officer. Our complaint process is, of course, free of charge, and we register and respond to all received complaints.

  3. Our Complaints Process – What Happens When We Receive a Complaint?

    We take your complaint seriously and have a well-established complaints process.
    Complaints submitted to Intrum are handled promptly and are responded to in a factual and accurate manner.

    Intrum also follows up on all received complaints and evaluates them to continuously improve our operations and ensure that any shortcomings are addressed.

  4. This is how you file a complaint

    If you wish to submit a complaint, you can do so by logging in to Mina Sidor (My Pages) or by calling us.

    If you are not satisfied with how your complaint has been handled, you can contact our complaints officer. Call us or send a message via Mina Sidor.

  5. Do you wish to escalate your complaint outside of Intrum?

    If you are not satisfied with how your complaint has been handled and would like to seek advice from an external party, you can contact:

    Inkassonämnden
    Box 592
    101 31 Stockholm

    You can read more about the areas covered by Inkassonämnden here.


    Finansinspektionen
    Box 7821
    103 97 Stockholm
    You can learn more about the work and supervisory responsibilities of Finansinspektionen here.